I bought this for my husband as a christmas gift several years ago. Let me say that this has turned into our favorite investment. And i say this because of the high cost of the machine. We have not had any trouble with it— nothing and we use it almost daily.
It can made the coffee more hot but it is what it is.
Made our first cappuccinos this morning, and they were great. Machine is about as automatic as you can get. Our only concern is — can we stop making and drinking the cappuccinos and lattes.
I have no complaints about that. Taste is relative, so i can understand how some may like it less than others, but i have no complaints about the coffee. The frothed milk is perfect, the coffee tastes just like it should. We use it every day, and we all but stopped buying any coffee from espresso stands. I updated this review to 3 stars in fairness for just how much we actually enjoy using this unit. However, i’ll leave the terrible experience we had with the customer support below for reference. I think there should be more to a great product that it’s nominal performance. Quality is also defined by reliability and customer service. Delonghi boasts striving for excellence, but they fail miserably.
I purchased this machine as a replacement for another delonghi espresso maker (which is 5 years old and still works great. And my sister now loves it). The packaging it comes in is first rate and the machine arrived in perfect condition. I only make espresso with it so i can’t dispute the claims of others talking about lukewarm milk in their latte and cappuccino. My experience with the espresso is that the delonghi machines still make a great cup of espresso, no matter what your taste. I experimented with the settings until it made the cup i was looking for (double-shot, extra strong). Obviously the beans you choose have a big effect on the taste of your espresso. I have only had the machine for a couple of months so i can’t testify to it’s longevity, but hopefully it lasts as long as my previous machine. No problems cleaning or leaking so far.
I don’t know how long we’ve had this model, maybe upwards of 15 years. It’s a member of the family, as much as an inanimate object can be, anyway. It enhances your life and does so much to make you happy, that you are happy to give it the care that it demands lol. So, here’s what i’ve come to expect with the machine: it dies every two years. It was purchased at williams & sonoma with their lifetime guarantee. So for the first couple two-year cycles, i was able to just take it back and exchange it. Finally, they told me i had gotten my last exchange, and marked the receipt likewise. They had been pretty decent about it up til then. So i went the warrantee route (that particular exchange still had a few months left on the two-year warranty. ) delonghi sent me a box and directions where to send it. The repair people were, anyway.
- Makes excellent coffee, but take poor customer service into account when considering this unit.
- Our Favorite appliance!
- *** 5-Star Customer service *** Delonghi fan for life ***
Our second delonghi and we love it as much as the first. Extremely easy to use and cleanup is simple. The wife and kids absolutely love the ease of the cappuccino maker and i like the detachable milk container that makes that possible. My only request would be the ability to change a strength or size setting after the start button is pushed. With the older model rotary dials that was possible. With the electronic it is not. It just means i have to pay more attention when getting my cup after someone else has gotten theirs.
I have had my machine for almost 5 years, and considering the other reviews, i consider myself lucky that it is lasting as long as it is. The machine makes decent coffee, heavy on the caffeine, but as mentioned in other reviews, it is not hot enough. The milk frother isn’t worth much as the milk is barely frothed and is very inconsistent; some days the frother works, some days it doesn’t, even though my milk (whole) always comes straight from the refrigerator. To battle this after 4 years, i bought a $100 nestle aeroccino which makes lovely froth for a real cappuccino. I cannot speak for the latte milk setting as i have never used it. As for everyday use, i find the machine finicky; error messages (including cleaning messages) will pop up mid-cycle, and the machine will not resume where it was in the cycle, i will have to start the drink over. Cleaning is relatively easy, but it must be done by hand. I used to stick the milk container (bottom only) in the dishwasher, but it warped, and i was forced to buy a new expensive container. I have also had the machine spout coffee through the bottom, but this problem was easily fixed with a shop-vac. All in all, the coffee is decent, but not worth the price of the machine.
I have one now here in the us and one in my home in germany. Makes you miss starbucks a little less.
My wife and i both work from home and love good coffee. We drink many coffees throughout the entire day from 5am until about 5pm. And the delongi perfecta is great. It delivers a consistent coffee every time it’s a great home, entry-level espresso machine. It is not a professional espresso machine that you see for $5k+ but for the price it’s perfect. We have had ours for about 6 years and have had no major issues. Standard servicing every 3rd year but that is to be expected.
Best purchase in a long time.
Features of Delonghi ESAM5500B Perfecta Digital Super Automatic Espresso Machine with Cappuccino Function, Black
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- Easily prepares latte and cappuccino with the patented “Single Touch” hot milk system. Simply slide the milk tank onto front of the machine
- Easy-to-use digital control panel with programmable menu settings: adjust start time, auto off, clock, temperature, coffee strength
- Grinds beans instantly for the freshest espresso with the patented “Direct-to-Brew” system. Brewing system is compact and removable for easy cleaning.
- No waiting between preparing espresso and cappuccino with the double boiler system.
- Consistent, fresh and aromatic ground coffee with the professional-quality conical low-pitch burr grinder
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The best espresso machine i ever had, i had three regular espresso machines the past 20 years, i never had the quality of the coffee drink like i got from the delonghi esam55oob, i am very happy i bought it, totally recommend it.
I just love pressing a button and having a perfect cup of latte every time. I’ve read mixed reviews of this machine, but no complaints from me.
Works great use lavazza super cremation beans like being in italy.
Yes, my niece bought a nesspresso machine and says it is great. I am sure it is if you want to buy little pouches of coffee juice to make your shot every morning. The delonghi awesome takes the beans of your choice, your milk, and does all the work to make you a cappuccino, cafelatte, or espresso. For every 10 drinks or so, you do need to empty the grounds container, add water, add some beans. Between milk based drinks you should push the clean button for a few seconds (oh my, work, work, work). The one and only thing else that would improve it for my wife is to make the milk a touch hotter.
The best automatic expresso machine we have ever purchased. This is our third delonghi product and by far the best.
Expensive but actually saves money vs coffee shop. It should pay for itself in a year if you enjoy great coffee often. We caught a good deal on this and have been happy. We have had it 6 months now and put through 300 cappuccinos according to the statistics recorded by the machine. The machine easy to use and no issues so far. We use distilled water to avoid descaling which can be expensive if using their solution. We use glass coffee cups with wire like handles that we bought online and it is nice to see the cappuccino as it swirls in the cup and to see its different layers of milk, foam and coffee. Use whole coffee beans made for espresso for best taste. Know that a latte is more milk than foam and vise versa for a cappuccino. And also know that a macchiato is just hot milk with just enough coffee to leave a mark (‘marked milk’ hence the name) on top of the milk. The name cappuccino is an italian reference to a monks cap, or hat. Buy some shakers for cinnamon, cocoa etc. Know that nutmeg isn’t too good for cappuccinos as it it bitter and kills the foam. Use it for spiced drinks or maybe chocolate drinks.
Easily prepares latte and cappuccino with the patented “Single Touch” hot milk system.
Great espresso and love the milk management system.
I own 2 delonghi super automatics this one being our most recent. I make 6 or more espresso drinks per day on our house sometimes more. Two weeks ago the grinder broke or jammed don’t know. I contacted delonghi service who sent a white gloves padded shipping box and label right away. I mailed it fedex to the dallas service center unsure when i’d ever see it again. Today i was shocked to get a call from the delivery guy that my beloved espresso machine was left on my porch. Everything works great, problem solved. I know super automatics can be finicky and i’ve heard horror stories. Thankfully i didn’t have to experience one. Thank you delonghiotherwise for those looking we love this machine. Espressos and tall coffees are at the ready.
For the first 9 months life was good. Get up in the morning, press a button, and instant cappuccino. Then the milk frother started acting up. Not as foamy, not a steady stream, etc. Called delonghi, and customer service was great. We talked through the issues, and they determined it must be a problem with the foamer lid mechanics. ‘we’ll send you out a whole new lid’ they said. Awesome customer service, which it should be since it was so expensive, and less than a year old (considering the 2 year warranty). Well, 2 months later, and 3 phone calls later with lots of promises, still no foamer top.
Even ‘not coffee’ drinkers appreciate the taste.
Love the functionality and features, this is my third delonghi automatic, but after 6 weeks, the front door pops open by itself after turn-on, which stops it from making coffee, so i have to repeatedly close the door manually. Apparently, the internal mechanical tolerances are too tight.
I love this machine it is well worth the money. It is very easy to use and i get coffee that is like the coffee shop. This machine does both ground and beans. With the ground coffee you add it when you make it. With the beans their is a place to fill it up and you can use it over and over. The frothing milk is wonderful.
Easy-to-use digital control panel with programmable menu settings: adjust start time, auto off, clock, temperature, coffee strength
I’ve had my machine for approximately 2 weeks now, and so far i love it. It’s replacing my keurig rivo machine because i don’t want a pod system anymore, and i want a milk frother. This machine was easy to set up, and it’s easy to use. I haven’t changed any of the factory default settings for temperature or anything else yet, but i plan on doing so in the near future. I would like to change the water temperature, which is an available feature. I love the separate milk reservoir that cleans itself and can be kept in the fridge. The only thing it’s missing is a separate function for frothed milk only. Sometimes i like to add more frothed milk, but you can only do it while adding more coffee at the same time. But that is the only thing i’ve found so far that i don’t like. Overall great machine and i highly recommend it.