When we received this saeco cappuccino machine in the mail, it came with dvd, instructions and extra parts included. It was extremely easy to set it up and within minutes of getting it set up, we were enjoying a fantastic cup of latte. We have owned an espresso machine in the past, but it was nothing like this one. It grinds, compresses and dispenses the espresso automatically and the frother has the milk steamed in about half the time of our old machine. The saeco machine is easy to clean and my husband loves to make the coffee in the morning now. I have had no difficulty with this machine at all. The only comment i have is that it would be even nicer if it was easy to switch from caffeinated to decaffeinated beans for those times when we’d like to brew a decaf cup.
I bought this machine not from amazon but from another place, but this machine paid for itself within months. No more frustrations at waiting in line at one of the over priced chain coffee shops and getting a bad drink at the end of the wait. This is simply awesome, no mess since it grinds, tamps and brews and stores the grounds that you can empty. This machine is going strong after 3 years. Those who complained that it broke down obviously did not know how to use it or treated it badly. I highly recommend it and have two more friends who are using it with great success.
This was my first purchase of a higher-end machine and i made the right choiceit makes better coffee then my local starbucks and is very easy to use. Here are the specifications for the Saeco Vienna Deluxe SuperAutomatic Espresso Coffee and Cappuccino Machine:
- Make sure this fits
by entering your model number.
- Rapid-Steam frothing and brewing without waiting or changing the temperature
- Opti-Dose allows adjusting the coffee amount to be ground, from 6 to 9 grams
- Removable brew group for easy rinsing; convenient swivel base
- High-quality conical burr grinder delivers consistent, even, and fine grinding
- Ships within US only; does not ship to Canada
It still woks well even though i have used it since 2007. It requires a hard decafinated french roast bean. It probably needs to be sent to the factory for refurbishing.
I ordered my machine from amazon and it arrived in early sept. Out of the box it was defective – water poured through the machine. The paperwork in the box indicated that i had to work directly with the manufacturer on returns. So i started the process with saeco usa. They are only open east coast hours, i am on the west coast. They rarely answer the phone – 9 out of 10 calls go to voicemail and are never returned. They promised to ship a repair part overnight – two weeks went by, no part, no call. Finally, i contacted amazon, who shipped me a new unit and i shipped back my defective one. The unit makes decent coffee – but you have to heat the milk before steaming or frothing – the machine doesn’t generate enough heat to convert cold milk to hot and steamy.
Reviews from purchasers :
- It still woks well even though I have used it
- Saeco espresso maker
- Excellent machine
It’s so great to be able to make my latte before i leave the house. I don’t have to waste 15 minutes going to starbucks (except when i’m low on beans. ) a $10 bag will make many, many servings. Plus, this way i don’t have to worry about it being too weak, as sometimes happens. 15 minutes three times a week, 51 weeks out of the year = 38.
My first 1 lasted 5+ years, my second lasted 1 year. While disappointed, i still think this is a great machine.
Overall i am quite pleased with it, but make no mistake about it, you are spending $500+ for a small appliance. Pluses – makes consistently good tasting coffee – convenience of making coffee is simple as a push of 1 or 2 buttons and turning a dial. – no coffee filters to change – no beans to grind – relatively easy to clean (tip: buy citric acid from a nutrition store to clean/descale it). – conversation piece – not many people have such an expensive coffee machine. You will be surely asked how much it costs. – you will drink more coffee as another review states. This maybe a con?minuses – documentation is in many languages, sometimes hard to read. Go to the saeco web site and download the english only version pdf. , print it out for convenience. – you’ll buy more coffee beans as it loads dosages for each serving.
Makes one cup at a time at the push of a button (without wasteful coffee sitting in the coffee pot. Hardy and long lasting machine. A work horseunderstand the type of coffee you use with these machines. If using oily coffee, you must set the grinder to coarser setting; clean the brew group regularly and lubricate the brew group. Oily coffee pastes and causes stress on moving parts if not cleaned/maintained. This machine works best with true italian roast coffee as it does not paste so minimal maintenance. Descaling these machines is a must or it will result in component damage. Descale the machine every 3 months to remove calcium build-up ; coffee will also taste better and water flow will be much better.
This coffeemaker is amazing. The foam is wonderful and it has never let us down. Yes, it’s a bit noisy, but all of the automatic makers are noisy. Actually, it’s quieter than the delonghi that we got on sale from starbucks and which we use for decaf in the evenings. Anyway, my only grief is that it appears the rubber grommet that seals the bottom of the water tank may be failing. I don’t see parts listed for this maker on the saeco website so i don’t know what the future holds. But we are a busy, highly-wired coffee-drinking household so this machine has certainly done its duty and i’d recommend it to anyone.
My brother has one; he got it because my sister has one. . So i had to get one – and i love it. Great machine and easy to clean. I have to admit, though, after about a month of use and really loving the coffee, my wife asked me ‘is it worth the money?’. The cost of this machine is very high compared with your standard 10 cup brewer, but i love it. And if you can part with the $$, i’m sure you’d love it too.
This is the best coffee/espresso maker that i have ever owned and i just love this coffee/espresso maker. I’ve been to italy where i thought i had tasted the best espresso and this machine makes espresso as good as what i had in italyit is consistent every time in the espresso and the coffee that it makes. It has turned into a conversation piece when guests come to the house. Everyone is amazed at how simple it is to use. At the touch of a buttton, it will automatically grind your beans, tamp the ground coffee, make the espresso and expel the grinds. I’ve owned other espresso machines in the past and they usually ended up in the garage as they were too cumbersome to use. The ease of this machine has made it an asset in this household. Yes this machine is on the pricey side. But when you calculate how much you spend at your local starbucks or espresso bar in a year, this machine definitely pays for itselfi use this machine daily and have had no problems with it.
They were wonderful to deal with.
I used to be a tea drinker, but since the first week of september, i’ve been drinking 2 cappuccinos a daythe machine is so easy to use and takes. I had the ‘manual’ espresso machine. But i rarely used it since i could only make 2 cups at one time & it took 15 minutes to cool down & 5 minutes to clean. I admit, i watched the video that came with it, and i haven’t had a single problem. It came w/ a 1lb bag of lavazza oro (the gold bag). The only thing you may want to order is a stainless frothing pitcher. I agree with other posters that the machine is a bit big. In fact there’s just a few inches clearance from the cabinets above. However, since the entire thing rotates, it’s easy to load fresh water & beans. The size makes it an eye-catcher in my kitchen.
I did extensive research before purchasing this automatico. The machine makes about 10-12 cups of coffee or espresso a day. I do wish the water was just slightly warmer, however as long as you heat your cup first with hot water from sink or the machine the coffee will be very hot. I just empty the spent coffee and the waste water at the end of the day. In the morning i add fresh filtered water from the refrigerator. Once a week i take out the internal brewing gizmo (simple) and rinse it in hot water. I enjoy espressos frequently.
Well, i am on my third cup of delicious capuccino (can you tell how fast i’m typing?). I bought my vienna deluxe with some reservations because of the negative reviews of saeco’s customer service. Last night, ups arrived with my machine and i set it up. No matter what i tried i couldn’t get the machine pump to prime itself. I watched the video tape, i read the instructions, and nothing. I was really upset, and thought ‘great. I already have a problem and from what i’ve read in the reviews, customer service is bad. I looked up the saeco us website, no help there. I sent an email to customer support via the website, expecting that i wouldn’t get a speedy reply. This morning at 6:30 my time, i called the 800 customer service number that came with the machine (they were closed last night). On the second ring, a real person picked up.She immediately helped me and my machine is working fine.
We’ve had the machine for over 3 years and yes, we use it every day. That said, when you purchase a machine at this price, you expect it to perform over the long haul when it is used every day for only two people. We have used it at parties, perhaps 4 times in the three years we have it and only to make 6 – 8 capuccinos or espressos. Nonetheless, it no longer pressurizes (panel is no good). As perfect as the coffee is, we will be looking at other options.
We researched all the various machines and settled on a less expensive pod machine from another manufacturer. We found the pods difficult to find and the machine somewhat lacking. We returned that machine in a matter of days. Increasing our budget, we researched more espresso makers before finally purchasing the saeco vienna deluxe in january 2004. This machine has been a pleasure everyday since. The vienna deluxe is an easy machine to use. One should ensure there is cold filtered water in the reservoir, quality beans in the hopper, and room for discarded grounds in the bin below. Incidentally the used grounds are a benefit for gardens and lawns. The machine should be routinely cleaned to keep in good working order. Saeco created a machine that is relatively easy to clean and user friendly for the typical consumer.
After buying coffee makers sometimes twice per year, and given that my recent marriage created a ‘she likes her coffee very strong, and i like mine regular’ issue, i decided to invest the $600 in this machine. It is truly incredible (so far. We’ve had it for about 4 months now. The striking features are the ease of use, quickness of making a custom cup of coffee (less than a minute), and it’s heavy usage. We make 10-20 cups per day often. The coffee that comes out of this machine is truly unbeleivable. It has a slightly creamy taste, and i have never tasted coffee this good – even at a starbucks. We have tried different types of beans (even sam’s club’s kona beans are great. The coffee is so good that some of my 19 year old’s son’s friends have taken up drinking coffee and come here often just for ours. The machine has had no problems (knock on wood. The only down sides are the water reservoir which must be manually filled (probably holds enough for 4-6 cups depending on the size you choose).
I’ve had my vienna deluxe since 2003. It makes great coffee & espresso and has given me zero problems since i purchased it. I can’t speak for the company’s products since they were purchased by phillips but mine is perfect.
Too bad saeco discontinued this baby. It was a monster at expresso, lattes and capucino. If i’d known how to get it refurbished, maybe it’d still be at my beck and call. I really miss the old expresso days with saeco. Who do you trust to replace saeco?.