I think this unit makes a better tasting cup of coffee which is why i bought it. The only problem i have with it is the carafe. I cant believe the folks at bunn put this carafe in production. I’ve seen some other comments on this too. You have to pour so slow in order not to drizzle coffee all over your counter (more so when full). I thought at first, maybe i forgot how to pour coffee. Lol but everybody who pours from it, same thing. Other things to consider is that it is very tall.
My krups aroma control type 229 coffee maker has been running strong now for 12 years, but i thought it time to change up my brewing station. I ordered this bunn hg phase brew coffee brewer based off of reviews i read online. This machine made two incredible batches of coffee and then broke by the third time. Not much more i can say about this other than bunn customer support is fantastic.Within 2 minutes on the phone with their customer department, i had a new unit sent out to me and a pre-paid return for the broken item. I am giving this unit 2 stars due to faulty quality control and/or design. I hope the next one works better. For now, i’ll continue using my 12 year old krups. Update:i received my new bunn hg phase brew 8-cup from bunn. As mentioned earlier in my review, they replaced my broken unit, no questions asked.
I love this coffee maker for a lot of reasons and after much research i’m very happy with my choice. Like many i was tired of replacing cheaper units every couple of yrs. That only made mediocre coffee. As a school bus driver up at 5am i need my morning coffee hot and ready to go into a travel mug and this one delivers. I’m the only coffee drinker in the house and the 8-cup brew size is perfect for me. It does make a little noise getting the water temperature just right before starting the brew cycle but not a deal breaker. For a full brew cycle and doesnt have a pause feature. To be honest i’ve never understood the need for the sneek-a-cup option since the coffee is not completely done brewing anyway. When my old coffee maker broke i had to use my back-up french press which makes the best coffee of any brew system but is not very convenient.
Key specs for BUNN HG Phase Brew 8-Cup Home Coffee Brewer:
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- Brews 4 to 8 cups (20 to 40 -ounces)
- Glass carafe and stainless brew funnel
- 6-Minute heating phase + 4-minute brewing phase = 10 minutes to better coffee
- Programmable auto-start, easy to read LCD display, time-to-clean indicator, and warmer that automatically shuts off after 2 hours
- Product Built to North American Electrical Standards
Comments from buyers
“Big improvement over BUNN Velocity models.
, Mixed Review – I Own Two
, Love Bunn Products and Especially Their Customer Service and Warranties
I don’t beleive you can find a better coffeemaker for the price. Simple in design and easy to use, this bunn makes a great cup of coffee with no fuss or bother. Could one ask for more?only downside i found is that the carafe is designed so that it doesn’t empty fully of water after being washed so it requires a wipe down. I may try the optional thermal carafe sold on the bunn website as see it this resolves the issue. A very good overall product.
Even after five months of daily use, the coffee tastes like plastic if i leave water sitting in the reservoir or if the reservoir lid is closed between uses. I can’t detect any plastic taste if i pour water in immediately before brewing, so i do that. If you need to let your water off-gas overnight to reduce the chlorine, you’ll have to do that in the carafe. This also means that the clock and timer are worthless to me. The other electronics work oddly too. It frequently flashes its bright, annoying cleaning request just after i’ve cleaned it. Or two days later, just for a half-hour. Sometimes the reservoir heater kicks on an hour after brewing has finished. One time after a power outage the reservoir heater wouldn’t turn on at all.
This coffee maker promises to make delicious, hot, flavorful coffee. And on that promise, it deliversthe water is heated to the perfect temperature before brewing (if it’s too cold, it leaves flavor behind; too hot, it makes coffee taste bitter). Measure out a good amount of coffee grounds, pour in the water, wait about 10 minutes, and you have one of the best cups of coffee you’ve ever tasted. It rivals all the best coffee makers – biggby, starbucks, caribou, pancake house, whatever you love. You can match the quality or get even better with this machine. Here’s why i gave it only 4 stars:i love the shape, design, and size; i was actually looking for a pot that brewed about 8 cups so it worked out perfectly for me. I never thought i’d be questioning the quality of a product made by bunn, but there are a few issues with it. A bunn carafe actually begins to leak when pouring coffee. Maybe i’m pouring my coffee to fast – i don’t know – but it starts to drip down the glass and on the table or floor while i’m pouring it. Second:there’s no drip stopper under the filter. I know you should let the coffee fully brew before pouring a cup, but this coffee maker takes a full ten minutes or more to finish (it warms the water to the ideal temp – like 210 degrees – before it begins the drip cycle) and it seems to continue dripping for a few minutes after finishing. So when i get impatient and pull the pot out to pour myself a cup it drips all over the hot burner and sizzles a little.
Metal filter-basket, no crappy plastic drip-stop nozzle — the coffee drips directly down into the carafe. Cons: the carafe is a bit smaller than most kitchen coffee makers. 8 cups is the absolute top-line max. Also, the reservoir in which water is poured, and heated, appears to be plastic. Notes: doesn’t store preheated water, like most of the commercial-grade bunn machines. You pour water in, it heats up, then brews.
I was a little apprehensive about this brewer – the reviews aren’t quite as great as other bunn brewers – but it’s been great so far. It appears that they’ve corrected the carafe dripping issue and it brews nice hot coffee. I decided to go with this brewer because bunn has such a great reputation but i didn’t want the continuously heated water – i don’t mind waiting the additional 6 minutes the machine takes to heat the water. Based on the reviews it appears that bunn’s customer service is also really good so i figured i had nothing to lose. The unit looks cool but it’s a bit bigger than i expected. I can find bunn filters for much cheaper than amazon at both our local grocer and wal mart. My only complaint, similar to other reviews, is that it is hard to see the water level in the window at top.
I don’t think this model has even been on the market 3 years, and this model comes with a 3-year warranty. I went on the bunn website, emailed them about my concerns, and 2 days later got an email saying they’ve ordered a replacement unit to be shipped to me. The only thing wrong with mine was the paint peeling off of the warming tray; it functioned perfectly otherwise. Bunn uses items that fail during the warranty period as research items to determine how they can improve their product. I’ve had to use their warranty service more than once in my life and they’ve always been very gracious. No arguments, no hassle returns, just the way i like it. I’m so pleased with their customer service, i bought their single-serve machine directly from their website the same day they addressed my phase brew issue. I will continue to support them as they have supported me through the years. Some reviewers here are new to the product and don’t get the concept of how to properly use this machine. If you’re using the bare minimum amount of water, more than likely it won’t brew.
I have been using a bunn nhbb velocity brew 10-cup home coffee brewer for about 6 years. It makes good coffee, and it does it fast (approximately 3 minutes). The reason it is so fast is because it maintains a tank of heated water, so when you press brew it uses this already hot water to brew, and then takes the water you just added and heats it up in preparation for the next brew. Despite the fact that you got good coffee fast, there were a couple bothersome points with this strategy:1) it was an energy hog, constantly maintaining a tank of hot water even though you might only use the maker once a day. 2) the amount of coffee made is not based on how much water you poured into the maker, it is based on how much water was added on the previous brew. So if you poured in 10 cups yesterday, and you want to only make 4 cups today – sorry, you will get 10 cups now, but next time it will be 4. 3) if you don;t use the brewer for a few days, the heated reservoir tends to evaporate, delivering less that the expected amount on the next use. I recently replaced this older model with the bunn hg phase brew 8-cup home coffee brewer. They have managed to correct all of the problems i had with the older brewer. 1) the water you pour in is used to brew the coffee.
Makes a great cup of coffee, nice and strong, very hot. Requires less coffee to get a good cup of coffee than any other unit i have tried. Not as fast as i would like (10 minutes is a long time to wait for my coffee 🙂 )the bad. The carafe leaks when you pour like a sieve. No matter what i try i end up pouring coffee all over the counter. Come on bunn, can’t you design a better carafe?????.
I bought this coffee maker to replace an aged cuisinart maker. As usual with anything i buy from amazon, it was delivered a lot faster than expected. Setting up this unit was a breeze and within minutes, i had it set up to brew my first pot of coffee on auto timer which i am enjoying right now. It is the first hot, straight out of the pot, cup of coffee (bunn, if you use this ‘great line’ for your ads, i want royalties) i ever had from a home coffee brewer. Great job with this coffee maker bunn.
I had a bunn years ago but i switched teams and i’ve a owned few different coffee makers the past few years. The last one was a cuisinart that failed in less than three years. I love the brew that bunn produces but i could not give it five stars. Just as my old unit did, the carafe still drips and spills when you pour. I also have problem with the fill window. It has a ‘frosted’ finish which makes it difficult to see the water level and i have to shake the unit a little to see how much it’s filled. In addition, be sure to stock filters because the bunn brand fits best and is not readily available in local stores. One other thing is the four cup minimum brewing. Although it fills my largest mug with a half cup wasted, this adds up over time to money wasted. What i love about bunn is the water distribution so all of the grinds get wet.
It’s the perfect size and style for a medium sized, modern kitchen. I make coffee at home every day and the 4-cup amount is just the right amount for a large mug or my travel mug. But from day 1 of having this brewer it has said ‘cle’ on the display and despite following cleaning instructions i can’t get that to go away. It doesn’t seem to affect anything so i’ve just been trying to ignore it so i don’t have to go through the hassle of a return. But now i’m also noticing that the warming plate absolutely not does keep a pot of coffee warm for 2 hours; try 30 minutes max. I am disappointed but it still does what i need it to do so i’ll probably keep it rather than deal with a return or warranty situation.
I have bought two of these brewers in the last two months, one for my mother and one for me. I read the plethora of negative reviews after i bought the first one and was quite concerned as my 80 year old mother who lives alone would be disappointed if hers started malfunctioning, leaked, or quit working. We’ve had great success and everyone raves over the coffee we brew. I had a kuerig previously-no comparison, the bunn is a ‘coffeemaker’.As to the people who get the ‘clean’ display often-you must be living where the water is awful. We use reverse osmosis water and have yet to see the ‘clean’ prompt. As for the dribbling pots, i have yet to spill a drop. Well, it’s not silent – set it to come on 5 minutes after your alarm as a snooze alarm, if the sound doesn’t get you up the aroma a few minutes later will.
When it comes to the features of this brewer it’s possible to find some faults, but in the end, there’s no denying that it simply makes a good cup of coffee that isn’t bitter. I think this is because they got the brew temperature and brew time about right. I measured the stream flowing into the pot at 200 f with a thermopen, which is in the recommended range. We’ve only had it one week, but we haven’t seen any of the reliability problems or cleaning issues described in other reviews. Our carafe pours great without any leaks or dripping. It does make noise when the water is being heated. It’s comparable to the noise other drip makers during their brewing cycle, possibly a little more, but we don’t find it intolerable. However, it’s definitely there. Once the heating phase is done there is no noise during the brewing cycle. Put a smidgen less than 4 cups of water into the system, and the water will heat but nothing will come out.
Definitely makes hot coffee. It is also very easy to use, compared to a cuisinart i was using before which had a couple of extra parts that had to be messed with when making coffee. The coffee pot definitely drips when pouring. Always have to pour over the sink. Refuses to make 4 cups, when i put the water to the 4 cup line, it just heats the water without ever advancing to the brew stage. As soon as i up the water to the 6 cups line, it starts brewing. Timer button sticks sometimes, which is a problem because it thinks i am trying to set the time on the timer rather than turning it on. Overall, makes a good cup of coffee, but definitely has some minor defects.
Over the last 20 years, i’ve owned several home coffee makers and this one has brewed the best tasting coffee; however, my experience has been it requires about 10% more coffee than i was using in my delonghi brewer. Brew times are under 10 minutes, which is good. At first, i had a hard time pouring coffee without spilling a little, and this due largely to how the pour spout is designed on the carafe; this is no longer a problem now that i figured out to pour a lot slower than i’ve been used to. I also like the very modern looking design of this unit–it’s much better looking than most of the other bunn home brewers i’ve seen. Lastly, my hope now is this appliance will be reliable and last for several years. If so, i will stick with bunn.
I purchased this particular brand and unit because of the prior reputation of the company’s products and their supportive customer service and easy parts repairs; and also for the small size serving we preferred. It arrived quickly and worked the first two days as expected and then the heating element failed to work. I called the customer service center at bunn, explained the problem and they shipped a new replacement model the same day. A small chip was defective on the unit and they simply replaced it with a new one. No problems what so ever with their support. This unit is great for the size cups we wanted. It makes a louder sound initially than prior models when it heats the water but the resulting extra hot coffee is simply great. The clean see through design and engineering is what makes this better than most others i reviewed. I happen to be an engineer by education and wanted a well designed product with great customer support and parts availability when ever needed.
My husband and i love our fresh morning coffee, ground in a burr grinder and brewed at the perfect temperature to extract the maximum flavor from our beans. We just purchased our second phase brew coffee brewer. The first one still sits on the counter at our primary residence where we use it daily. The second one sits at our secondary residence. We use it daily when we are here. I have mixed feelings about this appliance. First of all, it does brew coffee at the perfect temperature. It makes the best tasting pot of joe i’ve ever had. But there are a couple of downsides.
I have used my bunn hg phase brewer for 8 months now and have really been pleased with this product. It is an unconventional looking coffee brewer and at 15 1/2 inches high it could present storage problems in some kitchens. I choose this model over the other bunn velocity models because i did not want to use more energy in keeping a 10 cup or more container constantly hot so that there could be ‘instant’ coffee brewing (in 4 minutes or less). With this model i grind and prepare my coffee the night before and use the convenient ‘auto start’ button to set the timer to start brewing in the morning at about the time that i wake up. It generally takes about 8 – 10 minutes to prepare hot, delicious coffee that is at just the right temperature. As other reviewers have mentioned it is somewhat noisy as it heats up the water prior to dispensing but i have come to actually enjoy the sounds which are then followed by the aroma of fresh coffee in the mornings.
I originally gave this coffee maker five stars, because it simply made what i can honestly call the best coffee i’ve ever had. Unfortunately, that was, to quote camelot lyricist alan jay lerner, ‘for one brief, shining moment. ‘ in less than a year, the heating element died, and bunn does not make any repairs on home coffee makers. The coffee maker was still under warranty, and i will give bunn credit for having an outstanding customer service team, but sadly they were no longer making this model. Apparently for americans on the go, 10 whole minutes to make a superlative pot of coffee was just too darn long, so bunn discontinued it. They did replace my phase brew with another of their models that makes a pot of coffee in 3 minutes, by keeping a tank of water at brewing temperature constantly, 24/7, a concept i’m not fond of. Worse, the replacement coffee maker does not make coffee as good as the phase brew, and i am nowhere near as enthusiastic with the final product as i had been. The customer service rep said she had heard that they might start making something comparable to the original phase brew in the near future, but that hasn’t happened yet. The one original phase brew maker amazon has lists at something like three times the price i originally paid, and since they conk out so quickly, it’s just not worth it. I hope all those fast-paced americans whose impatience spelled the death of this maker make good use of those 7 extra minutes they have gained.
After having this coffee maker for 2 month it failed. Nothing lights up on the display. When the ‘brew’ button is pressed, you can hear the click but the heating element never comes on. The phase brew makes good coffee when it works. Wish i had not recommended it to my friends now. Contacted bunn and they sent me a new phase brew before i sent them the broken one. They also paid for all shipping. Good companymay 2011 update: 2nd phase brew heating element failed may 10, 2011. Bunn sent me another new phase brew in two days. I still like this bunn coffee maker and the company.
I ordered this coffee brewer after reading other reviews online about it about how hot the coffee is and the good taste. My main goal for coffee is for it to be very hot which in my experience never happens with home coffee brewers. This phase brew is the hottest coffee i have made from a home coffee brewer but, in my opinion, i would like it even hotter, but, i know that is probably not possible. A lot of the reviews said that the coffee was strong but, i found it to be just regular and not strong which is fine. The carafe is as other reviewers stated two cups smaller than a regular size which fine unless you have company over or you drink more than four large mugs of coffee. A full carafe will make about 4 large mugs of coffee. The height is no problem as it fits under my kitchen cabinets. I did have a problem with it as the ‘clean’ message started coming on a week after i purchased it which meant i was supposed to clean the minerals, etc. So, even though it was one week old, i cleaned it and the light came back on.